Booking requests
Submitting dates and payment details is a request to book, not an automatic confirmation. A reservation becomes confirmed only after Vasilisa Estates LLC accepts the request and Hospitable confirms it. We may decline a request when dates, occupancy, house-rule compatibility, verification, payment, or other booking requirements are not satisfied.
Payment
The full booking total is due when the booking is accepted. Payments are processed securely through Hospitable and its payment providers. Prices shown at checkout may include rent, a $100 cleaning fee, an $80 fee for each approved pet, applicable taxes, and Hospitable service fees.
Cancellation by the guest
- At least 72 hours before check-in: 100% refund of accommodation charges, cleaning fee, and pet fee.
- Between 24 and 72 hours before check-in: 50% refund of accommodation charges, plus a full refund of the cleaning fee and pet fee.
- Less than 24 hours before check-in, after check-in, or no-show: accommodation charges are non-refundable. If the stay never begins, unused cleaning and pet fees will be refunded.
All deadlines are measured from the scheduled 3:00 PM check-in time in the property’s local time zone. Taxes will be adjusted as required. Hospitable or payment-provider fees are refunded only to the extent permitted by the applicable provider and checkout terms.
Changes and shortened stays
Date changes are subject to availability and approval. A reduction in nights is treated as a cancellation of the removed nights under the timing rules above. No refund is due for late arrival, early departure, weather that does not make the property unavailable, or a guest’s failure to follow the rental agreement.
Cancellation or unavailability by the host
If we cannot provide the property in a fit and habitable condition and cannot provide a reasonably comparable substitute, payments will be refunded as required by North Carolina law. Mandatory evacuation orders and qualifying military orders are handled under the North Carolina Vacation Rental Act and may override the standard policy.
Damage protection
Eligible direct reservations may include Hospitable Direct Premium damage protection. Coverage is subject to Hospitable’s and its protection provider’s eligibility rules, exclusions, evidence requirements, and claim deadlines. It is not a waiver of guest responsibility. The booking guest remains responsible for damage, loss, extraordinary cleaning, policy violations, or other costs caused by the guest, occupants, visitors, or pets to the extent not paid by protection or insurance.
Rental agreement
The primary renter must be at least 18 and must accept the vacation rental agreement and house rules. If the signed or accepted agreement conflicts with this summary, the agreement and applicable law control.